Building Skills in Legal Information and Referral
Do your customers ask you for help with legal questions? Do they ask where they can get information about their rights at work or problems with their landlord?
If so, then this 8-week online course, developed by Community Legal Education Ontario (CLEO) and the Ontario Library Association (OLA), will give you skills and confidence to help you help your customers.
Here is the feedback we received from participants in the fall course:
- 100% of participants felt more confident in helping people with legal problems after taking the course
- 100% of participants gave the course a 4 or 5 star rating
- 100% of participants would recommend it to their peers
Register soon as this free course has limited space!
As a participant in the course, you will watch a series of short, engaging video clips that explore the role of library staff in helping people with legal problems and offer tools for providing reliable legal information and legal referrals. Legal experts in housing, employment, family, and consumer law will then discuss some of the most common problems you might hear about, and give suggestions on helpful information and referrals you can provide in response. You will complete quizzes and short written responses throughout the course and receive personalized feedback from instructors. When you finish, you will receive a certificate as a Legal Information and Referral Specialist.
The course can be completed in your own time, over an 8-week period. Most participants will spend 1-2 hours per week on the course. The course will run from April 9, 2018 through June 3, 2018.
Registration opens on February 15, 2018 and will be capped at 30 participants. First come, first enrolled!