Tuesday, March 21st, 2017 @ 2:00 pm
$45 for members
$55 for non-members
Continuing Education Certificate credits: 1
Are you seeking to increase the circulation of your library collection by providing customers with materials that are 'just what they are looking for'? Move beyond merchandising techniques. Think 'big picture.' Learn how all areas of library service -
the selection process, customer awareness, collection measurements and maintenance, readers' advisory expertise and, most importantly, staff communication strengths - can lead to pro-active customer interactions and increased check-outs!
Presenter: Margaret Macmillan & Cindy Poggiaroni