Thursday, November 5th, @ 2PM EST
Taking Librarians Off The Desk: One Library's Experience 
One-hour webinar - $45 Members / $55 Non-Members 
Continuing Education Certificate credits: 1

This workshop will discuss the decision at Central Michigan University to change its reference desk staffing model. After reviewing departmental data on reference desk transactions of all kinds (including reference questions and non-reference questions) and considerations of other functions of the department, the reference librarians decided to move to an on-call desk staffing model. While the librarians no longer physically sit at the desk, they are readily available to come to the desk when needed. Departmental observation and discussion since the decision was made have supported the decision to move to an on-call reference desk staffing model.

Key outcomes:
•   Learn from one library's experience in making this change
•   Learn the reasons behind the decision to move to an on-call arrangement
•   Find out what the CMU Libraries has learned after having been in an on-call situation for two years


Presenter:
Timothy Peters is the Director of Information Services at Central Michigan University in Mount Pleasant, Michigan, USA, where he directs the unit responsible for the library's reference assistance, research support, and instructional services for both on and off campus students. His research interests include streamlining the user experience, scholarly communication, and copyright.

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Want to see more events from the Education Institute? Take a look at what else we're offering this semester here: All Education Institute Webinars